Hawaiian Airlines Reservations – Complete Guide to Booking, Changes & Cancellations

Hawaiian Airlines is Hawaii's flagship carrier and the oldest airline in the United States to operate continuously under the same name. Headquartered in Honolulu, Hawaiian serves over 30 destinations across the Pacific, connecting the Hawaiian Islands with the U.S. mainland, Asia, Oceania, and the South Pacific. The airline is known for its authentic Hawaiian hospitality, complimentary meals on all transpacific flights, and an outstanding safety record — Hawaiian has never had a fatal accident in its entire operating history.

Hawaiian Airlines Cabin Classes

Hawaiian Airlines offers three cabin products on its wide-body aircraft and streamlined service on inter-island flights:

Cabin	Seat Type	Baggage	Meals	Entertainment
Main Cabin	Standard with seatback screen	Varies by fare	Complimentary meals on transpacific	Personal seatback entertainment
Extra Comfort	More legroom, priority boarding	Enhanced allowance	Complimentary meals + premium snacks	Personal seatback + power outlets
First Class	Lie-flat on wide-body routes	2 bags up to 32 kg	Multi-course island-inspired dining	Premium entertainment, amenity kit

On inter-island routes (within Hawaii), Hawaiian operates Boeing 717 aircraft with a two-class configuration offering a simple but comfortable short-haul experience between Honolulu, Maui, Kona, Hilo, Lihue, and Molokai.

Hawaiian Airlines Flight Change Policy

Hawaiian Airlines has streamlined its change policy to provide greater flexibility:

• Hawaiian eliminated change fees on Main Cabin and above fares for most domestic and international routes.
• Fare differences apply when changing to a higher-priced flight.
• If the new flight is cheaper, the difference is issued as a Hawaiian Airlines travel credit.
• Main Cabin Basic fares have more restrictive change policies and may incur fees.
• Changes can be made online, through the Hawaiian Airlines app, or by contacting customer service.
• Same-day confirmed changes and standby are available for eligible tickets.

Hawaiian Airlines Cancellation and Refund Policy

Cancellation terms are straightforward and vary by fare type:

• All tickets are eligible for a full refund within 24 hours of purchase.
• Main Cabin and Extra Comfort fares cancelled after 24 hours receive a travel credit valid for one year.
• First Class tickets may qualify for a full refund depending on the fare rules.
• Main Cabin Basic fares have limited cancellation options and may result in forfeiture of the fare.
• If Hawaiian cancels your flight, you are entitled to a full refund or rebooking on the next available flight.
• Refunds are processed within 7 to 20 business days.

Hawaiian Airlines Baggage Policy

Hawaiian's baggage allowance varies by route and fare type:

Route	Carry-On	Personal Item	Checked Bag
Inter-Island	1 bag (25 lbs max)	1 personal item	1st bag $25, 2nd bag $35
Mainland-Hawaii (Main Cabin Basic)	1 carry-on	1 personal item	1st bag $30, 2nd bag $40
Mainland-Hawaii (Main Cabin)	1 carry-on	1 personal item	1st bag free or $30
International	1 carry-on	1 personal item	Varies by destination

Military personnel, HawaiianMiles Pualani Gold and Platinum members, and passengers on certain fare types receive complimentary or additional checked bags.

HawaiianMiles Loyalty Program

HawaiianMiles rewards frequent travelers with the following tier benefits:

• Member: Earn miles on flights, hotel bookings, car rentals, and Hawaiian Airlines credit card purchases.
• Pualani Gold: Complimentary Main Cabin upgrades (when available), priority check-in and boarding, Premier Club access, and one free checked bag.
• Pualani Platinum: All Gold benefits plus complimentary First Class upgrades (when available), two free checked bags, and guaranteed economy reservations on sold-out flights.
• Miles can be redeemed for flights, seat upgrades, vacation packages, and partner services.
• The Hawaiian Airlines World Elite Mastercard offers bonus miles, free checked bags, and companion discounts.

Hawaiian Airlines Route Network

Hawaiian Airlines connects travelers across the Pacific from its Honolulu hub:

• U.S. Mainland: Los Angeles, San Francisco, Seattle, Portland, Phoenix, Las Vegas, Oakland, San Jose, Sacramento, New York (JFK), and Boston
• Hawaii Inter-Island: Honolulu, Maui (OGG), Kona (KOA), Hilo (ITO), Lihue (LIH)
• International: Tokyo (Narita and Haneda), Osaka, Seoul, Sydney, Auckland, Brisbane, and seasonal South Pacific destinations

Frequently Asked Questions (FAQs)

Does Hawaiian Airlines serve meals on flights?

Yes. Complimentary meals are served on all transpacific flights (mainland to Hawaii and international routes). Meals feature island-inspired cuisine with local Hawaiian ingredients. First Class passengers receive multi-course dining. Inter-island flights offer complimentary beverages only.

What is Hawaiian Airlines Extra Comfort?

Extra Comfort seats are located in a dedicated section at the front of the Main Cabin with additional legroom (up to 36 inches of pitch), priority boarding, a personal power outlet, and complimentary premium snacks and a pillow and blanket set.

Can I fly between Hawaiian islands on Hawaiian Airlines?

Yes. Hawaiian operates frequent inter-island service between Honolulu and Maui, Kona, Hilo, Lihue, and Molokai. Flight times range from 25 to 50 minutes. Inter-island fares are typically affordable, making it easy to explore multiple islands during your trip.

Does Hawaiian Airlines fly to Japan?

Yes. Hawaiian operates direct flights from Honolulu to Tokyo Narita, Tokyo Haneda, and Osaka Kansai. These routes use wide-body aircraft with First Class, Extra Comfort, and Main Cabin seating.

What is the Hawaiian Airlines credit card?

The Hawaiian Airlines World Elite Mastercard offers bonus HawaiianMiles on purchases, a free checked bag for the cardholder and one companion, companion fare discounts, and access to exclusive promotions. Annual spending thresholds can earn additional miles and elite status qualification.

Is Hawaiian Airlines part of an airline alliance?

Hawaiian Airlines is not a member of a formal airline alliance (Star Alliance, oneworld, or SkyTeam). However, Hawaiian has codeshare and partnership agreements with several carriers, including Japan Airlines (JAL), enabling reciprocal mileage earning and seamless connections.