All Nippon Airways Reservations – Complete Guide to Booking, Changes & Cancellations

All Nippon Airways (ANA) is Japan's largest airline and a proud member of the Star Alliance. Founded in 1952, ANA has evolved into a globally respected carrier known for impeccable service, Japanese attention to detail, and innovative cabin products. Operating from dual hubs at Tokyo Narita (NRT) and Tokyo Haneda (HND), ANA serves over 100 destinations across Asia, North America, Europe, and Oceania. The airline has received multiple 5-star ratings from Skytrax, reflecting its consistent excellence across all aspects of the travel experience.

ANA Cabin Classes

ANA offers four cabin classes on its international wide-body fleet:

Cabin	Seat Type	Baggage	Dining	Key Feature
Economy	Ergonomic, 34" pitch	2 bags (23 kg each)	Japanese/Western menu options	Personal screen, USB power
Premium Economy	Wider, 38" pitch, leg rest	2 bags (23 kg each)	Enhanced menu, priority meal	Dedicated cabin, amenity kit
Business (THE Room)	Enclosed suite, lie-flat	2 bags (32 kg each)	Multi-course Japanese kaiseki	Closing door, widest bed in class
First Class	Fully enclosed private suite	3 bags (32 kg each)	Onboard chef, sake sommeliere	Door-to-ceiling enclosure

ANA's business class product, THE Room, is one of the most acclaimed in the industry. It features a fully enclosed suite with a closing door, the widest fully flat bed in its class (approximately 24 inches wide), a large personal screen, and ample personal space. First Class on the Boeing 777 offers a private suite with a door that extends from floor to ceiling, creating a truly private room in the sky.

ANA Flight Change Policy

ANA provides modification options based on fare type:

• Flex fares allow free changes to dates and times with no modification fees.
• Basic fares permit changes with a fee plus fare differences.
• Super Value (most restricted) fares have higher change fees and limited modification options.
• Changes can be processed through ana.co.jp, the ANA app, or customer service.
• ANA Mileage Club Diamond, Platinum, and Super Flyers members receive enhanced flexibility.
• Star Alliance partner tickets follow the issuing airline's change policy.

ANA Cancellation and Refund Policy

Cancellation terms are structured by fare type:

• All tickets for flights to/from the U.S. are eligible for full refund within 24 hours of purchase.
• Flex fares allow cancellation with a full or near-full refund.
• Basic fares may receive a partial refund after applicable fees.
• Super Value fares carry higher cancellation fees; the refundable amount depends on timing.
• If ANA cancels a flight, passengers receive a full refund or complimentary rebooking.
• Refunds typically process within 7 to 21 business days.

ANA Baggage Policy

ANA offers generous baggage allowances on international routes:

• Economy: 2 checked bags (23 kg each) on most international routes.
• Premium Economy: 2 checked bags (23 kg each).
• Business: 2 checked bags (32 kg each).
• First: 3 checked bags (32 kg each).
• Carry-on: 1 bag (10 kg) for Economy; 2 bags for Business and First.
• ANA Mileage Club elite members receive additional allowance across all cabins.

ANA Mileage Club

ANA's loyalty program offers comprehensive earning and redemption across the Star Alliance:

• Bronze: Priority reservation waitlist and Star Alliance Silver recognition.
• Platinum: Lounge access, priority check-in, extra baggage, Star Alliance Gold benefits, and upgrade priority.
• Diamond: ANA's highest tier with premium lounge access, guaranteed seating, complimentary upgrades, and Diamond-exclusive services.
• Super Flyers Card: A lifetime status card available to members who reach specific qualification thresholds, providing permanent Star Alliance Gold-level benefits.
• Miles can be earned on ANA, Star Alliance partners, and through credit cards, hotels, and retail partners.

Tokyo Hub and Connections

ANA operates from two Tokyo airports with distinct roles:

• Tokyo Haneda (HND): Closer to central Tokyo, handling premium international routes and all domestic services. ANA's flagship lounge, ANA Suite Lounge, offers fine dining and private relaxation areas.
• Tokyo Narita (NRT): Handles additional international services with excellent connecting infrastructure.
• Key North American routes: Los Angeles, San Francisco, New York (JFK), Chicago, Houston, Seattle, Washington (IAD), and Vancouver.

Frequently Asked Questions (FAQs)

What is ANA THE Room?

THE Room is ANA's flagship business class product, available on Boeing 777 aircraft operating long-haul routes. It features a fully enclosed suite with a closing door, a lie-flat bed that is the widest in business class (approximately 24 inches), a 24-inch personal monitor, and generous storage space. THE Room has been widely praised as one of the best business class products in the world.

Does ANA serve Japanese food on flights?

Yes. ANA offers authentic Japanese cuisine alongside Western options in all cabin classes. Business and First Class passengers can choose multi-course Japanese kaiseki dining, including seasonal dishes, premium sushi, and sake selections curated by a certified sake sommelier. Economy passengers can choose between Japanese and Western meal options.

What is the ANA Super Flyers Card?

The Super Flyers Card (SFC) is a permanent status card available to ANA Mileage Club members who accumulate 50,000 premium points within a calendar year. SFC holders receive lifetime Star Alliance Gold benefits including lounge access, priority boarding, and extra baggage — even after activity levels decrease.

Does ANA fly to Hawaii?

Yes. ANA operates the Airbus A380 — branded as the "Flying Honu" (sea turtle) — on the Tokyo Narita to Honolulu route. The A380 features a unique Hawaiian-themed livery and four cabin classes including First Class suites. ANA is the only Japanese airline to operate the A380.

Is ANA part of Star Alliance?

Yes. ANA is a member of the Star Alliance, allowing passengers to earn and redeem miles across 26 partner airlines, access partner lounges worldwide, and enjoy seamless connections. ANA's partnership with United Airlines provides particularly extensive codeshare coverage across North America.

What is ANA's safety record?

ANA has an excellent safety record and holds a 7-star safety rating from AirlineRatings.com. The airline operates a modern fleet of Boeing 787 Dreamliners, Boeing 777s, and Airbus A380s equipped with the latest safety and navigation technology.